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Frequently Asked Questions

How does the lamp work?

Our lamp has a built-in rechargeable battery and a 3-pin toggle switch for two lighting modes: Warm White (soft, cozy, relaxing) and Normal White (brighter, cleaner). Recharge using the Type-C port.

How long does the lamp work on a full charge?

It uses a built-in rechargeable battery for cordless use. Actual backup time varies with usage and battery condition.

What is your return and exchange policy?

We do not accept returns or exchanges for change-of-mind requests. If your lamp arrives damaged or broken, please record a continuous unboxing video showing the package being opened and the products condition, then contact us with your order details. Claims are subject to verification, and an unboxing video is required for damage claims. Customized lamps are not eligible for returns, except where required by applicable law

Do you offer Cash on Delivery?

No, we currently accept prepaid orders only. You can securely pay for your order online using the payment methods available at checkout. We do not offer Cash on Delivery or partial COD.

Can I customize my lamp?

Yes! Selected designs can be customized with names, text, dates or personalized designs. Enter your details carefully when ordering – customized products are made to your information, and change-of-mind returns or exchanges are not accepted.

How should I take care of my lamp?

Keep it away from water, excessive moisture, extreme heat and physical impact. Use a compatible Type-C cable and suitable power source. Avoid dropping or rough handling.