Last Updated: 15 October 2026
Welcome to Shadowtale. We respect your privacy and are committed to protecting your personal information when you visit our website, https://shadowtale.in/, browse our products, or place an order.
This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you.
When you use our website or place an order, we may collect the following information:
Personal and Contact Information
Order Information
Payment Information
Payments are processed through third-party payment service providers, including Razorpay, where available. We receive relevant transaction information, such as payment status and transaction references, to process and manage your order.
We do not intend to store your complete card number, card security code, UPI PIN, or banking passwords on our website.
Technical Information
When you visit our website, certain technical information may be collected, such as your IP address, browser type, device information, website usage data, and cookie-related information, depending on the website features and settings you use.
We use your information for legitimate business purposes, including:
We do not use your information for purposes incompatible with those described in this policy unless permitted by applicable law.
Shadowtale accepts prepaid orders through the payment methods made available at checkout. Cash on Delivery is not available.
Payments are handled by third-party payment providers, such as Razorpay. When you make a payment, the provider may collect and process payment details under its own privacy policy and applicable terms.
We use the transaction information made available to us to verify payment, fulfil orders, manage refunds where applicable, and address payment-related queries.
We do not sell your personal information to third parties.
We may share relevant information with trusted third parties when necessary to operate our business, including:
These parties may process information according to their applicable contractual obligations, privacy policies, and legal requirements.
Our website may use cookies and similar technologies to maintain shopping-cart functionality, remember preferences, improve performance, analyse website usage, and support security.
Some cookies may be necessary for the website and checkout to function properly. Other cookies or third-party technologies may depend on the services and plugins enabled on our website.
You can manage cookies through your browser settings. Blocking certain cookies may affect shopping-cart, checkout, or other website functionality.
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, tax records, fraud prevention, dispute resolution, and compliance with applicable laws.
Retention periods may vary depending on the type of information and the applicable legal requirements. When information is no longer required, we take reasonable steps to delete it or otherwise dispose of it appropriately, subject to legal and operational requirements.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. We cannot promise absolute security, but we aim to protect information in accordance with applicable requirements.
Subject to applicable law, you may request access to, correction of, or deletion of your personal information, or raise concerns about how it is handled.
Some information may need to be retained where required for legal, tax, accounting, security, or dispute-resolution purposes.
To make a privacy-related request, please contact us using the contact details provided on our website. We may need to verify your identity before processing certain requests.
Our website may use or link to third-party services, including payment providers and courier tracking services. These services may have their own privacy policies and practices.
Shadowtale is not responsible for the independent privacy practices of third-party websites or services. We encourage you to review their policies when using them.
Our website is intended for general customers and is not specifically directed at children. We do not knowingly seek to collect personal information from children in violation of applicable law.
If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate action.
We may update this Privacy Policy from time to time to reflect changes in our website, business operations, service providers, or applicable legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact Shadowtale through the contact details published on our website:
Website: https://shadowtale.in/
Please include sufficient details about your request so that we can respond appropriately.