Last Updated: 15 October 2026
At Shadowtale, we aim to process and deliver your orders as smoothly as possible. Please read our shipping and delivery terms before placing an order.
Shadowtale accepts prepaid orders only. Customers must complete payment using the online payment methods available at checkout.
Cash on Delivery (COD) is not available. Orders are processed after successful payment confirmation.
Orders are generally processed and dispatched within 1–5 business days after successful payment confirmation.
Dispatch time is the time taken to prepare and hand over an order to the courier. It is not the total delivery time. Dispatch may take longer during holidays or because of unforeseen operational circumstances.
Orders are shipped to the delivery address provided by the customer during checkout.
Customers are responsible for providing an accurate delivery address, valid contact details, and any information necessary to complete delivery.
Estimated delivery times may vary depending on the destination, courier service, weather, and other circumstances beyond our control.
Customers should ensure that they or an authorised recipient are available to receive the shipment and respond to delivery-related communications from the courier.
If delivery fails because the customer is unavailable, refuses the parcel, or otherwise cannot accept delivery, the shipment may be returned to Shadowtale as Return to Origin (RTO).
Where a refund is applicable, the actual original shipping charges and actual RTO shipping charges incurred will be deducted from the refundable amount. The remaining eligible amount will be refunded through the applicable refund process.
These deductions will not exceed the amount refundable for the order. Any deduction will be based on the applicable charges incurred and will be communicated where appropriate.
If your product arrives damaged, contact us promptly with your order details and supporting evidence.
An unboxing video is mandatory for damage claims. The video should clearly show the package before opening, the opening process, and the damaged product.
All claims are subject to verification. Please refer to our Refund, Returns & Cancellation Policy for further details.
For shipping or delivery enquiries, please contact Shadowtale using the customer-support details published on our website.
Please provide your order number so we can assist you.