Last Updated: 15 October 2026
At Shadowtale, we take care to prepare and package our products for delivery. Please read this policy carefully before placing an order.
Returns are accepted only for products that arrive damaged, subject to verification.
We do not accept returns for change of mind, personal preference, or reasons unrelated to damage on arrival, except where a different remedy is required under applicable law.
An unboxing video is mandatory when submitting a claim for a product received in damaged condition.
To help us verify your claim:
Please retain the product and its packaging until your claim has been reviewed.
All claims are subject to verification. We may request additional evidence where reasonably necessary to assess the claim.
Once a damage claim is verified, Shadowtale will communicate the appropriate resolution, which may include a replacement or refund, depending on the circumstances and applicable legal requirements.
We will explain any return or collection arrangements before asking you to send a product back.
Nothing in this policy limits any rights or remedies available to customers under applicable law.
If you wish to cancel an order, contact Shadowtale as soon as possible and provide your order number.
Cancellation requests received before dispatch may be considered if the order has not already entered processing or shipment.
Once an order has been dispatched, cancellation may no longer be possible through the ordinary cancellation process. Any cancellation or refund will be handled in accordance with applicable law and the circumstances of the order.
Shadowtale accepts prepaid orders only. Cash on Delivery (COD) is not available.
If a customer is unavailable to receive the shipment, refuses delivery, or otherwise cannot accept the parcel, the shipment may be returned to Shadowtale as Return to Origin (RTO).
Where a refund is applicable, the actual original shipping charges and actual return-to-origin shipping charges incurred will be deducted from the refundable amount.
The remaining eligible amount will be refunded through the applicable refund process. Deductions will be limited to the applicable charges incurred and will not exceed the amount refundable for the order.
This provision is subject to applicable consumer-protection requirements.
Once a refund is approved, it will be initiated through the applicable payment or refund process.
The time taken for the refunded amount to appear in your account may depend on the payment provider, bank, or payment method.
We will communicate relevant refund information when available.
For damaged-product claims, cancellation requests, or refund enquiries, contact Shadowtale through the customer-support details published on our website.
Please include your order number and a clear explanation of your request so we can assist you.